“The law does not discriminate. We will settle any complaints made about government services or goods. The law applies to any product made by the public sector or private sector,” department Director General U Myint Lwin told a press briefing.
Last year, the department received over 400 complaints, but none were about government services or goods, said U Swe Tint Kyu, a department director.
The department will launch a six-week campaign starting on Friday to let people know about their rights as consumers.
“The reason for the campaign is that consumer rights must be protected like human rights,” Deputy Commerce Minister U Aung Htoo said.
As there are flaws in the current rules, a new law will be enacted by the Pyidaungsu Hluttaw (Assembly of the Union) on Friday.
“The new law will give more protection to consumers,” he said.
Under the new law, damages caused to consumers by services or goods can be punished by prison terms and fines.
Although the new law was approved by the assembly last week, President U Win Myint has resent it to the assembly for changes.
The United Nations said consumer rights include safety, access to information, freedom of choice, satisfaction of basic needs, the right to be heard and of redress, consumer education, and a healthy environment.